We understand that mistakes happen! If the issue is not the result of a production error, we are unable to provide a complimentary reprint or refund. Instead, reorders can be placed directly through the ordering portal.
Common Reasons a Complimentary Reprint Is Not Available
- Files that do not meet our print-ready requirements
- Shifting that falls within our standard 1/16" production tolerance
- Color variation or color matching concerns
- Errors contained in the submitted artwork, including spelling, dates, contact information, or other design content
- Uploading an incorrect file or file version
Not Sure?
If you're unsure whether the issue was caused during production, please contact our Customer Success team at fulfillment@printswell.com. We'll be happy to review the order and help determine the best next steps.
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