At PrintsWell, we take pride in producing high-quality print products and want you to feel confident in every order you receive. If you believe there is an issue caused by a PrintsWell production error, our team is here to help make it right.
What Should I Do If There's an Issue With My Order?
Please review your order in full, then contact our team directly at fulfillment@printswell.com or create a ticket and include:
- Your order or invoice number
- Photos of the items you received
- A description of the issue
Examples of PrintsWell production errors may include damaged items, incorrect finishing, an incorrect die cut shape, or other issues that do not match the specifications submitted with your order.
Reprints for PrintsWell Errors
Replacement items typically ship within 1 business day of approval using the same shipping method selected on the original order. If you need your replacement sooner, you may choose to pay the difference for an upgraded shipping method.
Refunds and Credits
If a reprint is not possible or preferred, we may offer a refund in the form of a credit for the affected item.
Reporting Timeframe
To be eligible for a reprint or credit due to a PrintsWell production error, we must be notified within 30 days of the delivery date.
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