Shipping carriers can experience delays, and most packages are delivered within 5-10 business days, depending on the carrier and shipping method selected.
For delivery times, we allow:
- 10 business days after shipping for USPS delivery
- 5 business days after shipping for UPS Ground or Amazon Ground delivery
Most packages appear during this window of time, even if tracking is slow or inconsistent. If the package appears damaged, possibly lost, or hasn't updated in the expected timeframe, reach out to us. We'll help you determine next steps!
What if tracking says "Delivered" but the package isn't there?
We recommend first checking:
- with neighbors
- at your mailroom/front desk
- behind planters/mailboxes
- alternate package drop points
Carriers sometimes mark a package as "Delivered" up to 1-2 business days early.
If it still cannot be located, please reach out to our Customer Success team and we will be happy to help!
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